Passenger Terms & Conditions of Service
BananaBike is a technology platform that brings together global service providers with mobile customers (“BananaBike”) provided by BananaBike Co Ltd (“we”, “us” and “our”), company number 0205558015584, email For information on how we will use your personal data, please see our privacy policy.

You can only use BananaBike where you have registered to do so.

You agree:
And promise that all information and details provided by you to us (including on registration) are true, accurate and up-to-date in all respects and at all times. You can update or correct your details at any time via the BananaBike app.
Your use of BananaBike grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or rights in and to BananaBike software, applications and website) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the BananaBike services in accordance with these Terms.
That you will not use BananaBike: for any unlawful purpose. In any way that interrupts, damages, impairs or renders BananaBike less efficient. to transfer files that contain viruses, Trojans or other harmful programs. To access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures. to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise. To advertise or promote third party or your own products or services.
To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation, and acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of BananaBike.
Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us via the app or website.
That you will comply with all applicable laws.
To make payment in full to any drivers introduced to you through BananaBike for any services provided by such driver to you (although you may choose to use the BananaBike app to facilitate such payment).

To treat drivers introduced to you through BananaBike with respect and not to cause damage to their motorbike taxi or engage in any unlawful, threatening, harassing, abusive behavior or activity whilst using their motorbike taxi or the BananaBike service.
To compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.
Please note that we are not responsible for the behavior, actions or inactions of drivers of motorbike taxis which you may use (through BananaBike or otherwise). Any contract for the provision of motorbike taxi services is between you and the driver and not BananaBike and we simply provide a platform to introduce drivers and passengers.

We charge 10 bath for connecting passengers with drivers this can be paid in the form of cash or credits in the form of Bananas to the driver via our APP. Our standard Exchange rate is 10 baht for one banana although the more Bananas you buy the more discount you receive. (Up to 20%)
The drivers bid for your job and you decide what driver to select based on their distance, rating and price. Once you have selected the driver you will pay for the journey directly to driver at the end of your trip.
Depending on whether you have paid for the app fee with credit of not will predicate if you must add 10baht to the journey for the app fee that we will then charge the driver for this app fee that will be deducted from the drivers credit.
If you choose to pay the app fee with a Banana then you will just need to pay the driver for the fare but if you choose to not pay the app fee with a Banana then you will need to add 10 THB to the fare to give to the driver, this is clearly stated on the drivers and passengers side of each app to avoid any confusion.

We may terminate these Terms and close any account you have with us by giving you 7 days’ notice in writing by email to your registered email address. We may also terminate these Terms and close your account without notice if you breach any of your obligations under these Terms, if bankruptcy proceedings are brought against you or if you do not pay a court judgment on time.
We reserve the right to suspend, restrict or terminate your access to BananaBike at any time without notice if we have reasonable grounds to believe you have breached any of these Terms. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.
You are under no obligation to use the service and may simply choose to stop using it at any time.

You have certain rights under the law. These include that we will provide BananaBike to a reasonable standard and within a reasonable time. Nothing in these Terms is intended to affect these statutory rights.
BananaBike shall have no liability, obligation or responsibility for any loss of data between you and any third- party.


By agreeing to the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your use of the Service, Software and/or the Application, your dealing with the third party Transportation Providers, third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein or (c) your violation of any rights of any third party, including third party Transportation Providers arranged via the Service, or (d) your use or misuse of the Service, Software and/or the Application.


BananaBike may, in BananaBike’s sole discretion, create promotional codes that may be redeemed for Bananas/Credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that BananaBike establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner. (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by BananaBike. (iii) may be disabled by BananaBike at any time for any reason without liability to BananaBike. (iv) may only be used pursuant to the specific terms that BananaBike establishes for such Promo Code. (v) Are not valid for cash. And (vi) may expire prior to your use. BananaBike reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that BananaBike determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

Please read our full Competition Rules page before entering into any BananaBike competition. BananaBike posts the details of all competitions on our blog where the closing date is specified. To enter any BananaBike competition you must be: (a) Thai resident (b) 18 years old or over at the time of entry. No purchases are necessary. Competitions are not open to employees (or members of their immediate families) of BananaBike Co Ltd.

We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another other legal entity. You agree that we may do so provided that this will not adversely affect the standard of service you receive under these Terms. you may terminate your agreement with us at any time. These Terms are personal to you. You may not transfer your rights or obligations under these Terms to anyone else.
We are constantly looking for ways to improve and expand BananaBike. We may amend these Terms from time to time in order to reflect changes to BananaBike in which case we will give you reasonable notice of any changes to these Terms. You can terminate at any time as set out above.
These terms and conditions were last updated in July 2015